♦ What is BattleTag?
BattleTag look up only supports PC version of Diablo 3.
It is your chosen name plus # sign plus a numeric BattleTag code generated by Blizzard (e.g. starfall#1970).

♦ Make sure to select the correct server region when entering BattleTag. BattleTag is case sensitive.

♦ If you were able to look up your heroes and it stops working out of a sudden, most likely due to server is on maintenance. Try again the next day. If issue persists for a few days, it is likely that API is changed. We work hard to keep the app up to date. Please be patient and wait for the new release.

♦ Couldn’t find the item you are looking for? Email us and we will add it to the database.

66 comments on “Support
  1. Eugene says:

    Hi, this is a great app, love it for D3 with very useful information to read and view on the go. Thank you for the effort.

    One question/issue: under Heroes->Rankings, the information in there is not up to date.

    For example, if I were to choose (Americas, Normal, Demon Hunter), I expect the information to be consistent with this:

    For (Americas, Normal, Demon Hunter), it should be consistent with:

    It would be even better if we could select previous seasons, but that’s just a bonus 🙂

    Overall keep up the good work!

  2. kyle says:

    is their a way to get rid of the ads?

  3. Ryan Mcelfresh says:

    My Xbox and Battle net accounts are linked and I play on Xbox but I can’t look up my account.

  4. Steeve says:

    Hi !
    My question is sample
    Can we use this app for x box 360?
    Tank you

  5. Tyler says:

    Are you thinking about adding the XBOX and PS version or a way to sync with them for accounts anytime soon? I play on XBOX and with I could have a way to sync that account with this awesome app!

  6. John Flyte says:

    I also only have recently made heroes showing up even though with the same exact account number there are many more heroes of mine not present. Only the most recently made two.

  7. SouperSide#1202 says:

    Your app needs updating. Is missing items

    • admin says:

      Which items are missing? Have you tried run an update using the update button on settings screen?

  8. Koen says:

    Much thanks for the last update!

  9. Erik says:

    Awesome update. I can now see some of my heroes though. The last two i made. I have 8 heroes and the last two are season. I can see other peoples heroes but only like 2-3 of them and before i could see all of their heroes. So this is not just my account showing only two heroes. Thanks.

  10. Trocos says:

    Please, when in Spanish?

  11. Erik says:

    I just want to say that I love this app and that its free. Its been my go to for a couple years now. Lately though ive not been able to view my chars. Its been saying is offline. I have the official app and it seems to be working. Ive deleted the app and redownloaded the app and now cant add my battle tag. Any help would be appreciated. Thanks.

    • admin says:

      Do you have the latest version 7.0? What is your BattleTag and server region? BattleTag is case sensitive.

  12. fazfast says:

    Last year when i use this app was no problem but this year really sucks and keep on saying offline again and again ..

    • admin says:

      It is due to the changes from the official API. The app has been updated to resolve this issue. Please download version 7.0 from store.

  13. Jared says:

    Love the app but I’m not able to sync my account. I keep getting an error that says is offline and I have tried for several days.

  14. admin says:

    Apple required me to remove “Diablo 3” in the app name. So “Items for Diablo 3” is now “D3 Items”. Tell your friends to search the right name in the App Store.

  15. Chris says:

    I’m on Asia server but can’t get English, how to change language?

  16. LordZobo says:

    Hi guys, D3 Items has stopped working for me. Have been using it for at least 2 years without issue until recently. An error message always comes up when trying to update Battlenet or Heroes. Skill tree for the Necromancer also fails to load. IOS 11.2.6. IPhone 6+. Thanks.

  17. Koen says:

    Nice app but I can not log in anymore. I’ve tried several times and days.
    Can you please help?

  18. Ryan says:

    Hey. Just got the app. I am on my computer staring at my Battle Tag and when I try to enter this in your app, it says the account can not be found. Suggestions?

  19. SPE says:


  20. Doug Pickens says:

    For the last several days every time I click on an item that I’m wearing it always says “ service is currently offline”. Ive reinstalled but didn’t help…any idea how to resolve?


  21. Michelle says:

    Just got the app, won’t accept my battle tag & link to my battlenet!

  22. satoshi matsuo says:


  23. John says:

    Please add the option to update manually. Sometimes I want to quickly check something and I have to wait for slow updating to finish.

    • admin says:

      The auto update only happens for new installation and updating to a new version of the app.

  24. Darryl G says:

    Nice app. I am unable to link my account to the app.


    • admin says:

      What is your battle tag?

      • Cb says:

        For some reason there are spell slots in build calculator but no spells!

        • admin says:

          Tap on the empty slot to choose a spell to create your build. If you don’t see any spells, try update data from in settings screen.

  25. haixiang says:

    貌似app没有更新了,数据库更新总是失败。提示 “error processing data from” 表示好迷茫。。。

  26. Kevin says:

    Database download gives error after it reaches 100% so no items appear in database.

  27. Aprillynne says:

    The app won’t update from I’ve tried numerous times today, as has a friend.

  28. Joy says:

    Please, add Polish language name of items (from the servers) to your app.

  29. gq59421 says:


  30. eo says:


  31. Major kranky says:

    Witch doctor passives gone after last patch

  32. 踏古#5746 says:

    Hope to increase the simplified Chinese version, thank you

  33. 踏古 says:


  34. Ilmir says:

    how to select the Russian language?

  35. 赵新勇 says: